RETURN & EXCHANGE POLICY
Exchange For Size
- If you are not completely satisfied with the size of your purchase, you may return the Product to us within seven (7) days of receipt and eligible for exchange only. The Product shall be unused, Product tags shall not be tampered with, and the Product shall be in the original brand packaging (if applicable). A standard shipping fees WM RM8 EM RM15 will be charged for the exchange shipment.
- All items must be received by IRIS CLOSET in order for a customer to be eligible for exchange. You shall ensure that the Product is sent to us in the same condition as it was when received by you and is packaged properly. In the event that an item is returned to us in an unsuitable condition, we reserve the right not to accept returns and send the Product back to you.
- We will arrange shipment for size exchange within two (2) working days after receiving the return product. In the event you haven’t received your products within five (5) working days, please whatsapp our Customer Service Team at 016-9521793 (Whatsapp only) and we will try our best to assist you.
- All Product descriptions, information and materials posted on this Site are provided ‘as is’ and without warranties express, implied or otherwise howsoever arising.
- Product image as seen on the Site may slightly differ from the actual Product that you receive due to different display setting.
- If the item you receive is faulty, please contact our Customer Service Team at 016-9521793 (Whatsapp only) or reach us at instagram @irisclosett and provide your Order number, your name and address, details of faulty product (attach with photos).
- Upon receipt of the Products, we will examine it and we will advise you on the status of the replacement (if any) via whatsapp or instagram as soon as practicable.
- IRIS CLOSET may at its discretion refuse to process a replacement/exchange order if the product is out of stock however may offer a refund as a substitute remedy.
- In the event the Product returned is not faulty, we may at our discretion decide not to repair, replace you for the Product and/or we may require you to pay all reasonable carriage costs and servicing costs at our current standard fees and costs and charge this to your credit or debit card, or the payment details that you have provided to us when you made your Order, and, to the extent permitted by law, we shall not be liable to you for any losses, liabilities, costs, damages, charges or expenses as a results.
To return your product, you should mail your product to:
NO.20 LORONG SERI TERUNTUM 75
JALAN KAMPUNG TENGAH
25100 KUANTAN PAHANG
Please whatsapp us the Consignment Note (Tracking Series Number) before your courier the product.